Who we are

This website, flowbeautylab.com, is the online home of Flow Beauty Lab, a hair, nail and beauty salon in Canggu, Bali. Flow Beauty Lab is operated by PT Chup Chup International (NIB 9120201101947), Jl. Pantai Berawa No. 89, Kabupaten Badung, Bali 80361. If you have any questions about this policy or your personal data, please contact us through the details on our website.

What information we collect

We collect the information you give us when you book an appointment or get in touch, such as your name, phone number, email address, and any preferences or notes relevant to your visit. When you message us on WhatsApp or through the site, we keep those messages so we can help you and manage your booking.

How we use your information

We use your information to arrange and confirm your appointments, answer your questions, provide our services, and keep in touch about your visits. We do not sell your personal information to anyone.

Payments

We accept card and QRIS. Payments are processed securely by our payment providers, and we do not store your full card details.

Service providers

We use trusted third-party services to run our business, including our appointment booking system and messaging platforms such as WhatsApp. These providers only handle your information to help us provide our services.

Cookies and analytics

Like most websites, we use cookies and basic analytics to understand how the site is used and to improve it. You can control cookies through your browser settings.

How long we keep your information

We keep your information for as long as needed to provide our services and to meet our legal and accounting obligations, after which it is removed or anonymised.

Your rights

You can ask us to access, correct, or delete the personal information we hold about you. Just get in touch and we will be happy to help.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.